In our fascination with tech start-ups and big corporates, we might be tempted to overlook the family business. Keel Hunt describes Ingram as 'the quiet company' - 50 years young, still family owned, and still quietly partnering with all the other players in the book supply chain to innovate and do business better.
If you love books, chances are you'll have benefited from an Ingram service perhaps without even knowing it. And as books have faced the challenge of the digital revolution, it's perhaps down to Ingram rather than other flashier, more famous companies in the book supply space that the book industry continues to thrive, and in particular to their habit of asking: 'Why are we doing it this way?'
Keel Hunt also reveals some hard-won journalistic secrets of interviewing and research, and how you find 'the story that hasn't been written yet'.